The Dallas Fort Worth International Airport’s (DFW) Parking Booking Terms & Conditions

 

Please note – Refund Policy

 

You may cancel your Booking at any time up to 24 hours before the beginning of the Booking Period (your Booking arrival time) and receive a full refund. There will be no refunds for changes made less than 24 hours before the beginning of the Booking Period (your Booking arrival time).

 

All refunds will be issued to the credit card used at the time of booking. (No exceptions)

 

No refunds are provided for trips that are shorter than the period of time booked online.

 

Parking in excess of booked parking periods will be charged at DFW Airport posted parking rates and will require payment on exit. 

 

  1. Introduction

 

This document sets out the terms and conditions that apply to individuals using the DFW Airport Parking online booking system to book parking at DFW Airport Terminal, Express or Remote parking facilities (the “Terms & Conditions”).  When you are booking on-airport parking at DFW Airport, you are acknowledging and accepting these Terms & Conditions, and you accept that a contract is formed between us on these Terms & Conditions.

 

  1. Changes to Terms & Conditions

 

DFW Airport reserves the right to change these Terms & Conditions at any time.  When Terms & Conditions are amended, they will be displayed on our website.  Please ensure that you check the Terms & Conditions posted at dfwairport.com at the time of booking and prior to entering into DFW Airport facilities.

 

  1. General

You must:

  1. Provide the license plate of the vehicle to be parked at DFW Airport when booking

 

  1. Confirm use of a TollTag for entering and exiting DFW Airport during a booked visit or utilize a Quick Response Code  (QR Code) generated by the DFW Airport parking booking system

 

  1. If you enter DFW Airport by using a North Texas Tollway Authority (NTTA) TollTag, It must be the identical TollTag confirmed at the time of booking and must be the same TollTag used to exit DFW Airport.

 

  1. If you enter DFW Airport by presenting a QR Code generated by the DFW Airport parking booking system, ensure that the same QR code is made available at the time your vehicle exits DFW Airport.

 

Failure to adhere to the instructions above will result in the requirement to pay the applicable posted rate for your use of DFW Airport parking at the time of exit. 

 

  1. Exiting DFW Airport

To ensure that your booking is honored and you are not charged on exit:

  1. A valid QR code or valid NTTA TollTag associated with the booking is accepted by an exit verifier device;

 

  1. If you enter DFW Airport by presenting a QR Code generated by the DFW Airport parking booking system and you have exceeded the time of your booking, you must pay the applicable posted rate for any time which exceeds your booking exit time at the time of exit. 

 

  1. Failure to adhere to the instructions above will result in requirement to pay the applicable posted rate for your use of DFW Airport parking at the time of exit.

 

  1. If you parked at the Express North or Express South parking facilities ensure you proceed to either Airport exit plaza timely to avoid additional Terminal charges.

 

  1. Online Booking System

 

DFW Airport provides an online booking system at dfwairport.com and the DFW Airport mobile application (the “DFW App”) by which you may book parking at DFW Terminal, Express or Remote on-airport parking facilities (a “Booking”).  DFW Airport does not guarantee that all parking products will be available at all times via the online booking system, nor does it guarantee a specific parking space.

 

When you have submitted a request using the online booking form at dfwairport.com or on the DFW App, you will receive an email confirmation of your booking and a receipt of payment.  Your Booking is not complete until such time as the booking confirmation is received.

 

DFW Airport reserves the right to limit the number of Bookings per person and per parking facility (Terminal, Express or Remote) and/or the number of parking spaces and products available for booking via the online booking system.

 

  1. No Resale of Online Booking

The resale or market of any DFW Airport Booking, whether on its own or bundled with other products or services, is prohibited without DFW Airport’s express written consent.  Resale will result in the cancellation of the online Booking without refund.

 

  1. Online Booking Purchase Price and Payment

The booking purchase price quoted by the online booking system is fixed only when you complete your Booking. Until Booking is completed, quoted prices may vary depending on time of Booking and availability.

The purchase price quoted by the online booking system does not include any overstays (days stayed in excess of the days purchased online in advance). For overstays, you will be charged DFW Airport’s current posted parking rates at exit if using a QR Code or via TollTag if utilizing TollTag to enter and exit DFW Airport.  

When you provide your credit card details to complete your online Booking, you are authorizing DFW Airport to charge your credit card in the amount of the quoted purchase price.

DFW Airport may, from time to time, offer discounted or promotional rates for use in DFW parking facilities.  These discounts or promotions may be subject to additional limitations, terms and conditions as advised at the time of Booking.  All such discounts and promotions are subject to limited availability depending on availability and demand of DFW Airport parking spaces, and DFW Airport reserves the right to add or remove parking spaces or products to or from the promotion, or to vary, amend or cancel promotional rates at any time.

Not all discounts or promotions will be available via the online booking system.  Conversely some promotions may be exclusive to the online booking system.

 

  1. Online Booking Period & DFW Airport Parking

All Bookings may be bought, changed or cancelled up to 24 hours in advance of entry to DFW Airport. 

In the event of an airline flight cancellation or delay at the beginning of your Booking Period that affects your day of departure, you may contact DFW Airport to modify your original Booking with no penalty.

If your vehicle is parked at DFW Airport for any time outside the Booking Period (e.g. if you arrive early or leave late) you will be charged for the time outside of the Booking Period at DFW Airport’s current posted parking rates.  These rates may vary from the rates quoted by the online booking system. 

You are required to park in a normally marked parking space and adhere to all regulatory signage. Booked parking customers must not park in spaces indicated as one (1) or two (2) hour parking areas. Vehicles parked in marked handicapped spaces must display appropriate credentials in accordance with State of Texas law.

No Booked parking stay may exceed sixty (60) days. Any vehicle left unclaimed in excess of ninty (90) days, in the absence of special arrangements with DFW Airport, will be removed at owner’s expense in accordance with DFW Airport’s Abandoned Vehicle Policy.

 

  1. Arrival and Exit at DFW Airport with an Online Booking

DFW Airport does not issue its standard ticket at the parking entry gate if you are entering with an online Booking.  When you arrive at DFW Airport, use either the Tolltag confirmed when booking or the QR code generated by the DFW Airport parking booking system for entering and exiting DFW Airport during booked visit

There is a four (4) hour grace period for entry prior to your online Booking scheduled entry time and a four (4) hour grace period for exit after your online Booking scheduled exit time.  If you arrive before or exit after this grace period, you will be charged the length of the stay before and/or after the grace period at DFW Airport’s current posted parking rates (these rates may vary from the rates quoted via the online booking system) and you will not be entitled to a refund or credit on those charges.

 

  1. Online Booking and Authority Capacity

In the extremely unlikely event that the DFW Airport parking facility you have booked has been closed and we cannot locate a parking space in that facility, DFW Airport will issue a full refund of your online Booking charges and locate an alternative parking space for you.

 

  1. Online Booking Cancellations, Changes and Refunds

 

Your ability to make cancellations, changes, and to receive a refund may vary depending on the type of your Booking.  Cancellations and amendments may be made to your Booking by clicking “Manage My Booking” and selecting the relevant options.

 

When changing a Booking and the purchase price for the new requested Booking Period or product exceeds the purchase price for the original Booking, you will be required to pay the difference between these amounts.

 

From time to time, DFW Airport may offer special promotional parking rates.  These rates are based on a specific set of arrival and departure times.  Bookings at these rates can be cancelled as described above, but cannot be changed.  If cancelled, you can make a new reservation at the DFW Airport rates available at that time.

 

  1. Privacy

In order to process an online Booking, DFW Airport will collect and store personal information, including your name, address, phone number, email, license plate number and TollTag information. Some of this information may be provided to DFW Airport outside service providers in order to process the online Booking.  Such information may also be used for promotional, marketing, publicity, and research purposes (including updates, research, newsletters and promotional offers).  Your use of DFW Airport’s online booking system and/or DFW Airport parking facilities indicates your consent to DFW’s collection, storage, use and disclosure of your personal information, and to your receipt of promotional and marketing materials.

As a governmental entity, DFW Airport is subject to the Texas Public Information Act and may be required to release information it holds about you upon request unless there is an exception which applies and allows DFW Airport to refuse to release that information.  Appropriate technology and security policies, rules and measures will be implemented to protect the personal information that DFW Airport has under its control from unauthorized access, improper use, alteration, unlawful or accidental destruction and accidental loss.

 

  1. Large Vehicles

DFW Airport parking utilizes standard size parking spaces. Parking garages have varied clearance heights. DFW Airport parking is unable to accommodate oversized or high profile vehicles.

 

  1. Indemnity

You agree to indemnify DFW Airport against any claim, loss or damage we may suffer associated with your use of DFW Airport online parking Booking or any DFW Airport facility, arising out of your negligence, intentional act or failure to act, or your breach of these Terms & Conditions.  This indemnification includes any costs of defense, expenses, fees, penalties, and charges, including but not limited to attorneys’ fees.

 

  1. Limitation of Liability

You agree that you are parking at DFW Airport at your own risk.  Except to the extent permitted by law, DFW Airport will not be liable for any personal injury, or damage to your vehicle or other property, or any special, indirect, or consequential loss, whether or not DFW Airport could have foreseen such loss.   

   

  1. Safety and Security

You must:

  1. Comply with all laws and all other requirements relating to safety and security;

 

  1. Comply with all parking signs, no parking zones and directions issued to you by DFW Airport;

 

  1. Drive carefully and responsibly in DFW Airport facilities;

 

  1. Not cause any obstructions, including parking across or occupying more than one parking space;

 

  1. Not park in a designated handicap parking space without displaying a current handicap license plate or permit;

 

  1. Obey all directional and safety signs; and

 

  1. Park only in designated public parking spaces and not park in any area which is not designated as public parking or designated as one (1) or two (2) hour parking.

DFW Airport may issue citations for violations of applicable laws, rules, or regulations for any parked vehicles within DFW Airport facilities.

DFW Airport, our agents or representatives may enter, move or tow away your vehicle for operational, safety or security reasons. 

 

  1. Contact Us

Any comments relating to the online booking system or the DFW Airport should be made via phone at 972 973 4840 (Option 1) via email at finparkingrev@dfwairport, or in writing to:

DFW Airport

ATTN: Parking Business Unit

P.O. Box 619428

DFW Airport, TX 75261-9428